GaleForce - For Financial Services

GaleForce CRM for Wealth Management Helps Savant Capital Achieve a 97% Client Satisfaction Rating

Savant consolidates all client information in GaleForce CRM for Wealth Management empowering Advisors and Client Service Representatives to provide personalized service to all their clients

About Savant

Savant Capital Management, Inc., founded in 1986, is a wealth management company in Rockford, Illinois. A highly regarded SEC Registered Investment Advisor, Savant offers fee-only financial planning and investment advisory services to financially established individuals, trust funds, retirement plans, non-profit organizations, and fiduciaries. Over the last 21 years, the Savant team has grown to manage $1.6 billion in assets and over 1,600 clients in 40 states.

Situation

Savant Capital was using a CRM and office management system in its financial services offices. Both front-line staff and management were finding the system extremely difficult to learn and use. Even the most basic tasks, like data entry, were challenging and time-consuming. The support team was spending hours trying to figure out how to get the information they needed out of the system for use in other areas of the business. Additionally, Savant was experiencing significant growth which was putting pressure on the sharing of information across departments and providing the levels of customer service Savant was known for.

CRM Needs

Savant's CRM needs included:

• The ability to track and access detailed information about client interests, preferences, and circle of influence including family and friends
• The ability to access a complete and up-to-date source of information from a single, easily-accessible system
• The ability to perform sophisticated searches by client name and / or keyword
• The ability for advisors to schedule client communications and receive automated notifications
• The ability to create and assign tasks and generate reports detailing task statuses

Solution

Savant evaluated a number of different solutions including SaleForce.com and SalesLogix. Ultimately, Savant choose GaleForce for its ease of use and because it satisfied most of their needs with very little customization.

"We saw that GaleForce CRM for Wealth Management could get us 85% of our wish list right away, with the final 15% achieved with some easily configurable options. We liked how GaleForce looked, and that it was so easy to learn and understand – unlike our previous solution."

Ellen Poppen, CFO and CIO, Savant Capital Management

Today, all customer-facing staff, from advisors to client service representatives to planning personnel, uses GaleForce CRM for Wealth Management daily.

Results

By using GaleForce CRM for Wealth Management, Savant Capital Management has realized the following benefits to their business:

• Consolidated all client information in a single, universally accessible repository
• Enabled busy advisors to provide their valued clients more informed and personalized service
• Reduced the Client Service Representative workload by an estimated 3,500 hours per year by automatically launching client information as calls come in
• A potential saving of 1,000s of hours annually in compiling, printing, collating and distributing quarterly client financial reports

"As a client, we're demanding, and challenge our partners and suppliers to provide us with the best solutions available. GaleForce has always delivered - with good response time to our questions and giving us the feeling like they're right next door, supporting and watching over us."

Ellen Poppen, CFO and CIO, Savant Capital Management

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