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Maintenance & Support
GaleForce Client Maintenance & Support - Microsoft Certified CRM Financial Services & CRM Banking
When you purchase GaleForce Financial Services Solutions & Add-ons for Microsoft Dynamics CRM, you can choose from three levels of Maintenance and Support programs:
Standard
Premier
Premier Plus
All Maintenance and Support options provide you access to a variety of benefits, including:
Maintenance
Upgrades
Hotfixes
Access to GaleForce Knowledge Bases (KBs)
Support
Troubleshooting
Consultation on additional GaleForce features/functions
Your service levels for both Maintenance and Support - including response time, availability, and access methods - will be determined by the option selected at time of purchase, which is also specified in your support agreement.
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Support & How to Get It
Did you work with a consulting, integration or reseller partner to acquire and deploy GaleForce CRM?
Please review the terms and conditions of your support agreement prior to ensure your project team and in-house IT support staff all understand how maintenance and support will be provided.
The GaleForce Client Support team can be contacted at
1-877-682-5855 ext.112
, or email
Support
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