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IndustryCRM Individual Add-ons

Alerts

This workflow feature notifies users through the UI of records requiring urgent attention. Alert criteria can be generated in real-time by external systems, internal custom processes, or manually by users.

Deal Management

Matches characteristics of large, complex transactions with interests of various potential opportunities, and allows users to identify and manage communications through CRM’s marketing module. This feature is used for coordination or syndication of multiple opportunities on deals of all types.

Relationship Tree

A unique feature that provides a complete view of customer relationships and their circles of influence, Relationship Tree utilizes the intuitive, Windows-based “tree” structure within the CRM interface.

This feature maps one-to-many and many-to-many relationships. The user can also create custom, parented entities, and link Relationship Tree to system tables.

Entities depicted in the Relationship Tree can include household, contacts, accounts, opportunities, and activities; custom relationships can also be established between clients/contacts and companies.