Partnership brings highly tailored CRM solution to Australia Pacific Financial Services Organizations
Sydney, NSW – April 14, 2008 – Eclipse Computing (Australia) Pty Ltd, a leading provider of intelligent business solutions built on the Microsoft® platform, has teamed up with GaleForce Solutions to provide financial services organizations in the Australia Pacific region with CRM solutions designed specifically for wealth management, investment and retail banking, and capital markets.
GaleForce Solutions, a Microsoft Gold Certified ISV Partner, develops CRM offerings that financial services companies use to improve client relationships, gain insight into a client’s household details, maximize leads and opportunities, and meet industry-specific audit and security requirements.
The Eclipse solution portfolio includes financial, ERP, CRM and business intelligence solutions, implemented and supported with old fashioned service to a client base of over 700 sites across Australia and New Zealand. Eclipse specialises in implementing intelligent solutions that deliver business-impacting customer relationship management (CRM) systems. As a Microsoft Business Solutions Gold Partner, their strategic relationship with Microsoft enables a detailed understanding of the underlying technology and integration requirements, which combined with Eclipse’s proven implementation methodology ensures successful implementations and long lasting customer relationships.
Eclipse will resell and deploy GaleForce Solutions highly tailored Microsoft Dynamics CRM-based systems in the financial services market. Microsoft Dynamics CRM 4.0 is currently used by more than 11,500 organizations and 500,000 individual users worldwide.
“We’re really excited about this new partnership and GaleForce offering,” said Bradley Stroop, Chief Executive Officer, Eclipse. “Eclipse has a well established CRM practice that has been implementing solutions since the 1990s. This new vertical solution will add real depth to our existing financial services offerings.”
Built on the Microsoft Dynamics CRM architecture, these highly tailored CRM solutions address the unique business processes, security requirements, team roles, terminology and workflow specific to various financial services business segments, including:
* Wealth Management - Helps advisors manage extensive client detail and deliver personalised investment strategy and services for affluent and high net-worth clients. The functionality matches the specific business processes and regulatory compliance requirements of the wealth management sector.
* Investment Banking - Delivers timely intelligence on the profitability of complex opportunities and required action on deals. This solution draws on back-end data to segment customers and prospects for team assignment, decision support specialization, and complies with the privacy and security requirements of the regulatory environment.
* Retail Banking - Draws on enterprise-wide core processing and transaction systems to provide retail staff with holistic customer views, deepening relationships and revealing cross-sell opportunities. Commercial lenders gain insight into customer product and service usage, creating a platform for deep interaction.
* Capital Markets - Integrates information and research sources with CRM functionality, including the ability to access an audit trail of interaction between research, sales and trading teams. This CRM solution delivers critical client management features, including the ability to import and identify 13-F holdings, and use call lists to match prospects to “in-play” lists.
“We are very please that Eclipse will represent GaleForce CRM in this market,” said Aziz Pirani, GaleForce Solutions CEO. “With their enviable reputation and excellent client retention record, we know our clients will be well taken care of.”
About Eclipse www.eclipsecomputing.com.au
Eclipse Computing (Australia) Pty Ltd is a leading provider of intelligent business solutions. Established in 1991, Eclipse’s success has been built by offering a choice of solutions from business partners such as Microsoft Business Solutions, Pivotal Corporation, Infor, PayGlobal and GaleForce Solutions. With offices in all major Australian cities, Eclipse employs some 300 personnel and is committed to supporting more than 700 customers. Eclipse is the leading Australian reseller of Microsoft Dynamics and credits this success to an unusual approach to customer service that blends service standards from the hospitality industry with technology expertise. Eclipse is also a Gold Microsoft Dynamics Partner and three years consecutive winner of Asia Pacific Microsoft Dynamics Outstanding Partner of the Year and was a worldwide finalist in the Microsoft Dynamics AX Partner of the Year in 2007.
Eclipse is a business unit of publicly listed Australian investment company, UXC Limited.
For more information on Eclipse, visit: www.eclipsecomputing.com.au
Media enquiries:
Madeleine Murphy
National Marketing Manager
Eclipse Computing (Australia) Pty Ltd
Tel: (08) 6363 6000
Email: mmurphy@eclipsecomputing.com.au
About GaleForce Solutions http://www.galeforcesolutions.com/
GaleForce Solutions Inc. is a leading provider of customer relationship management (CRM) software for the financial services industry. GaleForce CRM for Financial Services is an enterprise-class yet easy-to-use application that improves customer management processes and increases team collaboration between client-facing producers in the financial services industry. For more information, visit www.galeforcesolutions.com.
Sandy Keen
Plan B Solutions Inc.
Tel: (01) 604-682-5855 ext 108
Email: skeen@planbsolutions.org