Role

Duties and Responsibilities

• Customer Business Procedures: Review all customer business procedures as they relate to the GaleForce system and review all functionality gaps to identify product enhancement candidates versus customization items.
• Provides the single point interface back to the GaleForce product teams
• Project Processes: Review third party project plans, estimates, staff skill levels and project processes on behalf of the customer to ensure that they are in line with other implementations, and that they are sufficient for down stream system support requirements.
• Provides the system integrator access to all of the cumulative support and experience, tools, processes, scripts and methods developed on prior installations
• Data Integration: Review data integration requirements to ensure that GaleForce does not already have support tools from prior implementations in place to provide this service and to ensure that data integration processes are in conformance to the GaleForce system and business rules requirements.
• System certification: prior to customer support handoff the TAM will review the overall system architecture, network topology, test plans, test scripts, customer IT capacity and customer support handoff requirements to ensure that the final system meets all downstream support requirements. The TAM will review the Support processes and procedures with the customer and will manage the transition from implementation to Support.
• Assumes the “buck stops here” attitude on behalf of the customer regarding all technical challenges and then works with the GaleForce Product Development team to ensure the problem is resolved.
• Travel and customer site project work is a requirement of this position

Skills and Qualifications

Education

• Bachelor’s Degree required (preferably Computer Science or Computer Engineering)

Experience

• 3 – 5 years of system integration experience
• 3-5 years experience in retail or commercial banking is a plus
• Experience with a financial CRM software organization is also a plus

Competency Criteria

• Strong technical background in Microsoft technologies including .net, MS Web Services, SQL, Windows Server Products, C#, and Biztalk (preferred)
• Experience in developing programmer-ready application designs using standard methodologies
• Familiarity with software installation and upgrade procedures, able to work with technical staff remotely to troubleshoot, install, initiate, upgrade and manage software and systems.
• Experience with system migration is preferred, but not required
• Experience with batch and real time data integration is preferred, but not required
• Experience with project oriented software projects within the financial industry is preferred, but not required
• Hands-on, energetic, entrepreneur-style personality who can work with others in helping define the overall company direction
• Ability to make decisions without all the answers and thrive in an uncertain fast moving environment
• Ability to set priorities for themselves and the team